Hotham Bus | Victorian Alpine Snow Travel1300 781 221
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Frequently Asked Questions

Making a Booking on FallsBus

Conditions of Contract


Making a Booking on FallsBus

Can I change my booking?
Fully flexible fares and packaged holiday product can be changed by emailing or calling our call centre between May & October. Advance purchase fares are not date changeable 14 days prior to travel, while Go Fares are totally non date changeable.

How many people do we need for a group booking?
A discount applies to bookings of 6 adults and over. Start a booking & the price will adjust.

How do I receive the tickets?
When you complete your online booking you will automatically receive an email with a PDF attachment.

What is the Resort Entry?
Everyone that goes to Hotham or Falls Creek needs to pay the resort entry fee. Falls Creek is included in the pricing, Hotham Alpine Resort is payable on entry to resort at $19 per adult & $9.50 per child per stay.

What luggage am I allowed to take?
1 suitcase, skis and or snowboard, and a pair of boots as well as a small bag to take on board. Any extra luggage needs to be pre arranged. Please contact HothamBus 0418 268 221. Drivers have the right to refuse excess luggage. But we also understand you are on a skiing holiday and excess luggage is required to enjoy your experience.

Can I take or give FallsBus freight to take up to Falls Creek?
We do take freight for a fee depending on the day and service. Please call the reservation centre on 0418 268 221 to arrange.

Can I cancel my ticket?
Refunds - Refer to individual tours terms on refunds, but as an over view Express seats are non refundable except for "Fully Flexible" fares, which upon cancelling your journey 4 hours in advance a full refund will be provided within 36 hours. Holiday packages or weekend ski tours are fully refundable within 14 days of purchase if outside of 60 days prior to travel. 60 to 30 days prior to travel a 50% cancelation fee applies, with 80% for 29 to 15 days prior & 100% for bookings cancelled within 14 days of travel. Non travel products i.e., Ski Hire, Lift tickets etc are totally refundable up to 24 hours prior to booked date.

Can I use my ticket next season?
Unfortunately not.

What happens if there is no snow at Falls Creek?
If there are fewer than 5 lifts operating at Hotham, due to lack of snow, three days prior to travel, you can elect to either postpone your booking (tickets valid for current season only) or cancel your booking and receive a full refund except for Advance Purchase or Go Fares.

Where can I purchase a ticket?
Simply book online or call us on 0418 268 221.

The carriage of illegal drugs, smoking and the consumption of alcohol in the coach is not permitted.


Travelling on FallsBus

Is there a toilet on the bus?
Maybe, if a large coach is scheduled - Then yes. If a mini coach is on the run, we'll stop when desired.

Will the Driver/Coach wait if my plane is delayed?
Unfortunately our coach and driver are under time restrictions and as such cannot wait for passengers should your plane be delayed. It is recommended that as soon as you land at Melbourne or Albury Airport, to have your mobile phone switched on, as the driver has a list of all passengers’ mobile numbers for that coach departure. However, should your plane arrive when our coach is ready to leave, you will need to contact HothamBus (PH: 0418 268 221) and organise to catch the next available service. Note we will wait up to 30 minutes for VA308 ex Brisbane only if it is not on time for a 09.20 arrival.

Will there be a meal stop on the back from Falls Creek?
We cannot guarantee that there will be a meal stop. However if the coach is running on time there will be a break of 15 –30 minutes in Wangaratta. The forward leg to the mountains we stop in Myrtleford where there is a great selection of outlets for lunch plus Coles for shopping if you are staying in an apartment.

What is multi share accommodation?
Budget accommodation with multiple single beds in one room with other guests of different gender un known to you.

Where does the bus depart from?
HothamBus stops at the following:
MELBOURNE CITY - Coach departs Southern Cross Station Coach Terminal from Bus Bay number 58 (bus bay number will show on your ticket), formally called Spencer Street Station, facilities include under cover bus bays/lockers/toilets/limited car parking.
MELBOURNE AIRPORT - T4 Transport Hub - Bay 9. Driver is unable to leave coach at any time. Passengers please keep mobile phone on in case driver needs to contact you. Your flight must get in no later than 40 minutes before the coach departure time.
MYRTLEFORD - Coach departs near the Myrtleford Post Office at the VLine Bus Stop located on The Great Alpine Road, plus motels as per list.
FALLS CREEK – Accommodation Transfer Service Depot.
FALLS CREEK HOTELS & LODGES – Via over snow transport, pre booked and prepaid by yourself.


Family travel options to Falls CreekBook a bus ticket to Falls Creek